What happens if a payment fails or is declined?

What happens if a payment fails or is declined?

If a subscription payment fails or is declined, the system will attempt a total of four (4) payment retries as follows:

  1. One (1) attempt on the customer’s scheduled monthly billing date; and
  2. Three (3) automatic attempts on three (3) consecutive days thereafter.

If all payment attempts are unsuccessful, the subscription status will be marked as temporarily suspended. To resume the subscription, customers may contact Customer Service. An email will be sent, and customers are required to click the link provided to update their subscription plan and payment details.